Terms and Conditions

Terms and Conditions


JointCare™  is provided by JointCare™ Health Limited, a company registered in England with company number 13570992 and registered office HigherSites, Birches Corner, Heron Gate, Taunton, United Kingdom, TA1 2LP. This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the ‘Data Subject’) who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

JointCare Health Limited (JointCare™) is pleased to provide the following GDPR information:

Who we are:

JointCare™ is a self-recording, scheduling and treatment programming service for individual management of data regarding medical conditions.

Personal data:

JointCare™ acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, JointCare™ will be acting on the instruction of its client (in this case, you), the data owner, and will aim to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from forms and surveys that you, or others at your invitation, complete; and from details of your use of our JointCare™ app and website, including but not limited to personally identifiable information such as Internet Protocol (IP) addresses. JointCare™ may from time to time use such information to identify its visitors. JointCare™ may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

JointCare's™ website uses cookies, which are strings of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. JointCare™ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using JointCare's™ website.

Any information that JointCare™ holds about you and your business encompasses all the details we hold about you and any third-party information that we have obtained about you from clinicians that you might invite to use your app with you.

JointCare™ will only collect the information needed so that it can provide you with its services. JointCare™ does not sell or broker your data.
Legal basis for processing any personal data:
To meet JointCare's™ contractual obligations to clients and to conform to relevant legal obligations they have.

Legitimate interests pursued by JointCare™ and/or its clients:

To disseminate the services offered by JointCare™.


By registering with or using the JointCare™ website, jointcare.uk or the JointCare™ app, or supplying data or information through the app or on the website, or otherwise accessing or using the JointCare™ service, you acknowledge that you are aware of and consent to the collection, use and transfer of the relevant data and your personal data under the terms of this privacy notice.

By thereby agreeing to this privacy notice, you are consenting to JointCare's™ processing your personal data for the purposes described. You can withdraw consent at any time by emailing [email protected]; by phoning +44 (0) 1823 444442; or by writing to us.  See last section for full contact details.

If you use the “invite a clinician or clinicians” function to share your records on the JointCare™ app or your website account, any health information you wish to add to your clinical or medical records will be passed securely to your clinician(s). Your clinician(s) may consider it advisable to suggest to you that other clinicians in their specialist team also have access to your JointCare™ data in order to be able to provide you with the best medical attention they can offer.  In such a case, the clinician you invited may send you a list of other doctors, nurses or other qualified practitioners for you to accept or deny as part of that data sharing team.  You will always have final say in who may access your records and have the right to delete any team member if you should so wish.  All invited or confirmed clinicians are then also responsible for this medical data as data processors and under the conditions of their clinical licenses to practise.  By using the “invite a clinician or clinicians” function, you agree that If your invited clinician(s) work within the NHS or a private medical organisation, any JointCare™ data that they consider beneficial to your medical care may be added by them to your NHS or private medical facility’s medical records.


JointCare™ does not broker or pass on information gained from your engagement with the service without your consent. However, JointCare® may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests. JointCare™ may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions; or to protect against imminent harm to the rights, property, or safety of JointCare™, its clients and/or the wider community.

Retention policy:

JointCare™ will process personal data during any period of your usage and will continue to store only the personal data needed to meet any legal obligations for seven years after the usage has expired. After seven years, any personal data not needed will be deleted.

Data storage:

Data is held on secure servers within the United Kingdom. JointCare™ does not store personal data outside the EEA.

Data transfers:

JointCare™ does not store personal data outside of the EEA.

Your rights as a data subject:

At any point whilst JointCare™ is in possession of or processing your personal data, all data subjects have the following rights:

• Right of access - you have the right to request a copy of the information that we hold about you.
• Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing - where certain conditions apply, you have a right to restrict the processing.
• Right of portability - you have the right to have the data we hold about you transferred to another organisation.
• Right to object - you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that JointCare™ refuses your request under rights of access, we shall provide you with a reason, which you have the right to challenge legally. JointCare™ can, at your request, confirm what information it holds about you and how it is processed.

You can request the following information:

• Identity and the contact details of the person or organisation (JointCare™) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of JointCare™ or a third party such as one of its clients, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it was not collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access details of what personal data is held, identification will be required. JointCare™ will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence; passport; birth certificate; and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If JointCare™ is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to [email protected] or by phoning +44(0)1823444442 or by writing to us at the address further below.


In the event that you wish to make a complaint about how your personal data is being processed by JointCare™ or its partners, you have the right to complain to JointCare's™ Clinical Director. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

JointCare™ Health Limited, attention of the Clinical Director:

Heron Gate, Birches Corner, Taunton, Somerset, TA1 2LP
Telephone +44 (0) 1823 365685 or email [email protected]

Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone +44 (0) 303 123 1113 or email: https://ico.org.Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.